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eBooks FAQ

FREQUENTLY ASKED QUESTIONS
ABOUT eBOOKS
 

Q: What is an eBook?
A: An eBook is an electronic version of a printed book. It offers numerous benefits over traditional books. First, it's available immediately. When you order an eBook, you will be presented with a link to immediately download your new eBook. Second, eBooks offer extra flexibility and convenience because once you've downloaded your eBook you can read it directly on your computer or print out a hard copy whenever you'd like. And third, you can use your reader software to search the contents of your eBooks and instantly jump to the topics and phrases you're interested in.


Q: How do I read my eBook?
A. Reading your eBook is very easy - all you need is the Adobe® Reader® program installed on your computer. Our eBooks are made available in the Adobe® Acrobat® PDF format (Portable Document Format). PDF files are one of the most common types of electronic documents. More than likely you already have a version of Adobe® Reader® (Adobe Acrobat Reader®) installed on your computer. But if you don't, it's available for free from the Adobe® web site. If you're not sure whether you have Adobe Reader® installed on your system, we recommend downloading and installing the latest version.


Q: Where to Find the Adobe® Reader® Software?
A. The Adobe Reader® is made available free of charge from the Adobe® web site. Special Reader® versions and tools are also available for converting and transferring PDF files to hand-held systems (PDAs). Click the link below for more information.

Q: Will I need to activate or certify my Reader software before I can begin reading my eBook?
A. You will not have to activate or certify your Reader software before you can read your eBook. While this is a common step for other eBooks you might buy, our eBooks are created in the standard PDF eDocument format. This eliminates the need for activation and certification of your Reader software.


Q: What happens when I place my order?
A. Once you submit your order and the transaction is approved, you will be presented with an order confirmation page. This page will have the links on it to download your eBooks. In most cases, when you click on a download link it will automatically launch your Adobe® Reader®. Once the file opens you can click the "Save" icon to save the file to your computer.


Q: How long will it take to download my eBook?
A. Please use the chart below to determine the download times for your eBook.

 Filesize Dial-UP
(28.8Kbps)
ISDN
(128 Kbps)
Cable/DSL
(500 Kbps)
1 MB 4.6 min 1 min 16 sec
5 MB 23 min 5 min 1.3 min
10 MB 46 min 10 min 2.6 min


Q: What is the return policy for eBooks?
A. eBooks are non-returnable.


Q: What are the restrictions on how I can use this eBook?
  1. You may download copies of the eBook for your personal use only, provided you keep intact all copyright, trademark, and other proprietary notices. You may not alter or modify any text.
  2. You may install copies of the eBook onto computers used primarily by yourself or your immediate family.
  3. You may make backup copies of the eBook, provided your backup copies are not used actively on any computer.
  4. You must keep any eBook in the form in which it was supplied to you.
  5. You may output (print) one copy of this eBook to an output device such as a printer.
  6. You may not electronically post, email, or otherwise distribute any portion of this eBook without the written permission of Life of Learning Foundation.

Q: Where can I get help downloading my eBooks or troubleshooting my Adobe® Reader® software?
A. If you were able to download your eBook and you're having trouble with your Adobe® Reader® software, Adobe® maintains a very helpful Customer Support section on their web site. If you are still having trouble, feel free to e-mail us your questions at info@nerdybooks.com.



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